Help Centre
Why MYSA LIVING. has no showroom or brick and motar stores?
We are 100% online, which allows us to pass on our cost savings to you in the form of low prices. This is to mitigate rental costs, commissions of salesman where we can use the cost to cater to your wants and needs, promoting to a sustainable lifestyle for you and MYSA LIVING.
How does the Review Voucher works?
Review Guidelines
- Each review submitted is subject to approval to be published before voucher is awarded.
- Each review submitted must be unique. The same text & image cannot be submitted for more than 1 review. If any image review submitted contains images already submitted in other reviews, that image review may not be approved or may only be given a text review voucher. Note: These image reviews must not violate any other guidelines.
- Image reviews must be original and feature your purchased item(s) in your interior space.
- Image reviews containing images taken from any MYSA LIVING. marketing material may not be approved.
- Image reviews require at least 2 business days for approval.
- MYSA LIVING. reserves the right not to publish reviews with content that is deemed irrelevant (not directly pertaining to the product), taken from MYSA LIVING's marketing material, fake, offensive, or defamatory.
- MYSA LIVING. reserves the right to remove content (images or text) from an existing published review if later found to be violating any of our review guidelines.
- MYSA LIVING's decision with regards to submitted reviews is final.
- MYSA LIVING. reserves the right to reject any review, withdraw or amend vouchers for any customer subsequently found to be disqualified for any reason.
- By submitting a review (text and/or images), you agree to give consent for the review and its images to be used in MYSA LIVING's marketing channels and content.
- MYSA LIVING. reserves the right to modify these guidelines at any time without prior notice.
- Voucher can only be used per single order.
- Voucher is for one-time use only.
- Voucher is non-transferable.
- Voucher is valid only for one year from date of issue.
- Voucher can only be used with the minimum spend requirement stated.
- Voucher is not applicable for shipping fees and/or other charges.
- Voucher cannot be used with any other vouchers/promo codes.
- Voucher cannot be applied to past invoices.
Refund Policy
All refunds for orders paid for via cash on delivery will be made via bank transfer.
Customers who have paid via credit card will be refunded via the original mode of payment. Refunds for payments made via cash on delivery or credit card will be made within seven (7) working days.
Once we receive your item, we will inspect it and notify you that we have received your returned item . We will immediately notify you on the status of your refund after inspecting the item.
Once approved , we will initiate a refund to your credit card ( or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policy.
The refund amount will include only such amount which you have paid for and will not include the value of any discount, rebate or promotion that you did not pay for.
If you have purchased multiple items in one single order which has qualified you for a certain discount and you have been refunded for a certain amount under the same order that has caused the total remaining value of the order to fall below the qualifying spending to avail that discount, such discount will become void and the original prices of the remaining products before discount shall be payable by you as an outstanding amount.
Delivery Policy
Thank you for purchasing in store with Ellilac X Design.
Take note about the delivery policy and how does it go about.
Upon payment in store, your invoice will indicate a specific date due to your product arrival and availability. Delivery depends on clients preference on when they will renovate their interior. When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.
Bulky Products
Due to bulked products, we will have to dis-mental it in store and interior designers coupled with site manager and his workers will help you to fasten your products after renovation has be done. Hence no worries.
Delivery Charges
Free Delivery
Order has to contain at least S$300.00 worth of items that are "Fulfilled By MYSA LIVING." as shown below:
To qualify for free delivery, your delivery location must also be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area.
After Hours Delivery Fees
For standard deliveries, any delivery timeslots requested to be scheduled after 7pm will be subject to a S$30.00 delivery surcharge. Surcharges paid are not refundable.
Staircase Delivery Fees
If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unserviceable upon delivery crew's arrival, refusal of elevator access by building management etc) MYSA LIVING will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.
Should delivery via staircase be deemed safe, additional charges per item will apply as follows:
No-go Zones
Due to security and accessibility reasons, FortyTwo does not deliver to certain locations. such as prisons, airports and rifle ranges.
Installation Charges
There are no installation charges, unless otherwise stated.
Order has to contain at least S$300.00 worth of items that are "Fulfilled By MYSA LIVING." as shown below:
To qualify for free delivery, your delivery location must also be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area.
After Hours Delivery Fees
For standard deliveries, any delivery timeslots requested to be scheduled after 7pm will be subject to a S$30.00 delivery surcharge. Surcharges paid are not refundable.
Staircase Delivery Fees
If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unserviceable upon delivery crew's arrival, refusal of elevator access by building management etc) MYSA LIVING will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.
Should delivery via staircase be deemed safe, additional charges per item will apply as follows:
- First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor to level two is free)
- Additional S$10.00 per item transported to a subsequent non lift-accessible storey
No-go Zones
Due to security and accessibility reasons, FortyTwo does not deliver to certain locations. such as prisons, airports and rifle ranges.
Installation Charges
There are no installation charges, unless otherwise stated.
Are your products brand new?
All of our products are brand new from the manufacturers, with their original tags and in their original packaging.
MYSA LIVING. does not sell second-hand/used items, nor do we provide furniture rental services.
MYSA LIVING. does not sell second-hand/used items, nor do we provide furniture rental services.
How does Design4U work?
Design4U is a project for clients/customers who are driven to plan their own furniture, email us at mysaliving@gmail.com or contact us if you are interested to be part of the design team.
Clients/ customers will be able to bring home their product depending on the materials that they utilised, bulky product design such as sofa, bedframes and others will be assisted by manufacturers and will deliver to their homes in a weeks time. Manufacturer will also do a duplicated product to be sold online as limited edition as it is specially designed by clients/ customers. We will take down from the site, if someone has already purchased the client's/ customer's designed product.
For more information, click here.
Clients/ customers will be able to bring home their product depending on the materials that they utilised, bulky product design such as sofa, bedframes and others will be assisted by manufacturers and will deliver to their homes in a weeks time. Manufacturer will also do a duplicated product to be sold online as limited edition as it is specially designed by clients/ customers. We will take down from the site, if someone has already purchased the client's/ customer's designed product.
For more information, click here.
